Thank you for visiting our site and buying our products. While we hope that you are completely satisfied with your purchase, we understand that sometimes things just don’t work out.
When you buy products on our site, you are agreeing to our return policy. Please read them carefully.
If you are not completely satisfied with your purchase, you have seven (7) days from the receipt of your order to let us know by email to firstname.lastname@example.org that you want to return an item. A customer service representative will contact you with return authorization and instructions for making your return. You will then need to follow the provided instructions to make your return.
Returned items are subject to a restocking fee of 20% of the purchase price and return shipping fees. And please remember that we cannot accept returns without prior authorization, and all returned items must be in their original packaging and include a copy of the packing slip.
Shipping charges are not refundable. In addition, the following items are nonrefundable:
- Any product noted as nonrefundable in the product’s description.
- Perishable products, such as plants and candles.
- Custom and personalized products of any kind, including those made to order.
- Any product returned after use (i.e., used products), returned without original packaging, or returned in an unsaleable condition. Note that you must use original packaging to return any defective or faulty items.
You may cancel your order within 24 hours after submitting the order. You will need to call or email us within this timeframe to make the cancellation. Cancelled orders are subject to cancellation and restocking fees of up to 20% of the order total.
Please allow up to two weeks for processing your refund after we receive your returned items or cancelled order. We issue refunds immediately, though it may take your credit card company or bank between seven to 10 business days to post the refund to your account.
If you have questions or need additional clarification on our policies, please contact us at email@example.com.